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NEED HELP?
FREQUENTLY ASKED QUESTIONS
We receive lots of questions about our doughnuts, here are a few of the most common topics:
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DOUGHNUTS
BIRTHDAY DOUGHNUTS
We do have birthday doughnuts and doughnut cakes for all your celebratory needs.
CAN YOU INDIVIDUALLY WRAP MY DOUGHNUTS ?
Yes! You can add individual wrapping to our assorted dozens through the catering page on our website, here. If you're looking for a more custom selection, you can contact our office or email our catering manager at mary@blackbirddoughnuts.com. Our store staff will not be able to individually package them at pickup.
FRESHNESS/ STORAGE - SHOULD I KEEP MY DOUGHNUTS IN THE REFRIGERATOR?
Our doughnuts are prepared and fried daily and are made with no preservatives. Our doughnuts are freshest when consumed same day of purchase. If for some reason they are not consumed that day, we suggest that they are refrigerated and bumped in the microwave for 7 seconds. Just so you know, our cake doughnuts do tend to last a little bit longer than our brioche options.
DO YOU HAVE GLUTEN FREE PRODUCTS?
We are thrilled to introduce our new Gluten-Friendly Doughnut! We want to be completely transparent about how it’s made so you can make the best, safest choice for your dietary needs.
While the recipe itself contains zero wheat or gluten ingredients, and we cook it in a dedicated, separate fryer, it is still prepared in our shared bakery. Because flour naturally gets in the air and on our surfaces, we cannot guarantee an environment free of cross-contamination. For this reason, we kindly advise that this doughnut is not recommended for anyone with Celiac disease or a severe gluten/wheat allergy.
WHAT INGREDIENTS DO YOU USE TO MAKE YOUR DOUGHNUTS?
Raised Brioche Doughnuts: flour (wheat/gluten), sugar, Smart Balance (oil blend - palm, soybean (soy), canola, and olive oils), water, ground flax seed, yeast, salt, nutmeg
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Vanilla Cake Doughnuts: flour (contains wheat/gluten), sugar, water, soy protein (soy),Smart Balance (oil blend - palm, soybean (soy), canola, olive oils), canola oil, lemon juice, ground flax seed, baking powder, baking soda, vanilla extract, salt
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​Chocolate Cake Doughnut: flour (contains wheat/gluten), sugar, water, soy milk (soy), shortening (soy), soy protein (soy), cocoa powder, black cocoa, ground flax, lemon juice, baking powder, baking soda, nutmeg, salt
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Gluten-Friendly Cake Doughnut: flour (garbanzo bean flour, potato starch, tapioca flour, whole grain sorghum flour, fava bean flour), sugar, water, soy milk (soy), shortening (soy), soy protein (soy), cocoa powder, black cocoa, ground flax, lemon juice, baking powder, baking soda, nutmeg, salt
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Common Allergens Present: Wheat/gluten, eggs, milk, soy, sesame.
Common allergens are highlighted in BOLD ** All doughnuts are prepared using soybean oil **
DO YOU SELL DOUGHNUT LETTERS/NUMBERS?
We do make letter and number doughnuts!
WHAT IS A RASIED DOUGHNUT VS A CAKE DOUGHNUT?
The trademark of a raised doughnut is its airy, fluffy texture. Our raised doughnuts are made with brioche dough and topped with a variety of house-made glazes, frostings, and toppings. Brioche is a rich, and tender. All of our brioche dough is vegan.
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Often referred to as “Old Fashioned”, cake doughnuts are made in the style of a traditional cake batter. Our cake doughnuts have a tender crumb and a rich, yet delicate taste. We make frostings and glazes to complement the texture and style of our cake doughnuts.
DO YOU OFFER VEGAN DOUGHNUTS?
Yes, Blackbird Doughnuts does have vegan options. This is a dietary affirmation, not an allergy-free confirmation. These doughnuts are not made with any animal products.
ALLERGIES
WHAT INGREDIENTS DO YOU USE TO MAKE YOUR DOUGHNUTS?
Raised Brioche Doughnuts: flour (wheat/gluten), sugar, Smart Balance (oil blend - palm, soybean (soy), canola, and olive oils), water, ground flax seed, yeast, salt, nutmeg
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Vanilla Cake Doughnuts: flour (contains wheat/gluten), sugar, water, soy protein (soy),Smart Balance (oil blend - palm, soybean (soy), canola, olive oils), canola oil, lemon juice, ground flax seed, baking powder, baking soda, vanilla extract, salt
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​Chocolate Cake Doughnut: flour (contains wheat/gluten), sugar, water, soy milk (soy), shortening (soy), soy protein (soy), cocoa powder, black cocoa, ground flax, lemon juice, baking powder, baking soda, nutmeg, salt
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Gluten-Friendly Cake Doughnut: flour (garbanzo bean flour, potato starch, tapioca flour, whole grain sorghum flour, fava bean flour), sugar, water, soy milk (soy), shortening (soy), soy protein (soy), cocoa powder, black cocoa, ground flax, lemon juice, baking powder, baking soda, nutmeg, salt
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Common Allergens Present: Wheat/gluten, eggs, milk, soy, sesame.
Common allergens are highlighted in BOLD ** All doughnuts are prepared using soybean oil **
WHAT OIL DO YOU FRY YOUR DOUGHNUTS IN?
All our doughnuts are fried in soy based oil. There is allergy cross contamination within our oil.
DO YOU HAVE GLUTEN FREE PRODUCTS?
We are thrilled to introduce our new Gluten-Friendly Doughnut! We want to be completely transparent about how it’s made so you can make the best, safest choice for your dietary needs.
While the recipe itself contains zero wheat or gluten ingredients, and we cook it in a dedicated, separate fryer, it is still prepared in our shared bakery. Because flour naturally gets in the air and on our surfaces, we cannot guarantee an environment free of cross-contamination. For this reason, we kindly advise that this doughnut is not recommended for anyone with Celiac disease or a severe gluten/wheat allergy.
ARE YOU NUT-FREE?
Our bakery does not use nut(s) of any kind; however we cannot guarantee there will be absolutely no cross-contamination in the base ingredients purchased from other facilities. We have cross contamination of sesame through out the bakery.
DO YOU HAVE NUTRITIONAL INFO FOR YOUR DOUGHNUTS?
We do not have nutritional info for our doughnuts. FDA requires nutritional info for companies with 20+ stores or pre-packaged goods; we have neither.
I HAVE ALLERGIES. DO YOU OFFER ANYTHING THAT IS WHEAT/NUT/DAIRY-FREE?
We take food allergies very seriously! Please be aware that we have one set of equipment for the production of our doughs and the frying of our doughnuts. Therefore, all doughnuts are prepared and fried using shared equipment.
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Nut Allergies: All of our doughnuts are made without nuts. However, we bring in ingredients that are produced in facilities using shared equipment, so we cannot completely eliminate the risk of cross-contact.
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Gluten/Wheat: We currently offer one "gluten-friendly" product that does not contain any gluten or wheat in the recipe. However, we are a facility that heavily uses wheat flour in most of our products, so we cannot guarantee against gluten cross-contact. This product is fried in a designated Gluten-Friendly fryer.
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Dairy-Free & Vegan: Many of our products are dairy-free and vegan. Please see our current menu for the most up-to-date list of these items.​
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Before placing your order, please inform our staff if a person in your party has a food allergy.
DELIVERY / ORDERING
BUYING CAKES IN STORE?
No. Cakes must be pre-ordered through our catering page, here, at least 24 hours in advance.
DO YOU MAKE CAKES?
We do! We stack two of our cake doughnuts, fill the center with our mixed-berry jam, and frost with house-made buttercream. The cakes feed 2-4 people and start at $26. We have customizable add-ons you can choose from on the Catering Page of our website, as well as a monthly cake special. The cakes are made to order, and we require a minimum of 24 hours notice to accommodate.
DO YOU DELIVER?
Our store products are available for local delivery through Doordash. We do not determine the delivery radius/availability as that is decided by Doordash and their drivers. For large, custom orders, we can also provide Blackbird drivers depending on the date and time of the event. For this option, we need 72 hour advance notice, and you can reach out to the Catering Manager - mary@blackbirddoughnuts.com - to see if we have the availability.
DO YOU SELL DOUGHNUT HOLES?
We sell Mini Doughnuts on our Catering Page, which requires at least 24 hours advance notice. Your order can be placed here!
CAN I PLACE AN ORDER FOR A FUTURE DATE?
Absolutely! All future orders can be processed through our Catering Page which requires your order to be placed 24 hours in advance. You can choose pick-up or delivery via Doordash.
WHAT TIME DO I HAVE TO PLACE AN ORDER BY FOR NEXT DAY PICK-UP?
12pm EST is the order cut-off on our Catering Page for pick-ups 48 hours out.
CAN I PLACE AN ORDER DAY-OF?
Of course! For same-day orders, you are welcome to order online, here, or go into any of our shops to order in store. The tickets are printed for our counter staff 20 minutes before your chosen pick-up time, so you are welcome to pick up your items at that chosen time or anytime after, within store hours, at your chosen location.
STORE INFO
WHERE ARE YOUR STORES?
We have a total of seven locations as follows: Brighton, Harvard Square, South End, Beacon Hill, Newton Centre, Fenway, and Arsenal Yards- Watertown. Only the Harvard Square, Brighton, and South End locations include our sister restaurant, Sally's Sandwiches. The locations, and addresses can be found here.
WHAT ARE YOUR HOURS?
Each of our stores have a different set of hours based on the location and day of the week. The hours and locations for all of our stores can be found listed on our website, here.
HOW DO I GET IN TOUCH WITH SOMEONE?
Please call or text us at 617-482-9000